Integrating Knowledge Management and Total Quality:

The new century is dominated by knowledge-based enterprises operating within a knowledge-driven

economy. Knowledge management (KM) has expanded the concept and application of organisational

decision-making and now involves wider issues such as environmental scanning, environmental

interpretation and enterprise learning. Foundation theories like Total Quality Management (TQM) need

to be reviewed if they are to play a complementary role in the development of modern organisations. Any

furtherance of TQM theory should address and integrate rather than differentiate newer theories like

knowledge management – or is it the other way around?